How can we help?
Guides for every part of SynaiConnect — for church staff running the portal, and for members using the app.
Search by feature, or by what you are trying to do.
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Getting started
Using SynaiConnect
Organization, people & permissions
Your church’s details, the People directory, importing your congregation, and deciding who can do what.
6 articlesGroups & messaging
Groups and their conversations, and reaching your church by feed, SMS or email.
4 articlesMedia & Live Translation
Your media library, and live captions of your service translated for guests to read.
12 articlesEvents, planning & volunteers
Events and registration, service plans and run sheets, and the projects people serve on.
2 articlesGiving & prayer
Taking donations online, running campaigns, and receiving prayer requests from your church.
4 articlesThe member app
For members of a church: installing the app, signing in, and what you can do in it.
2 articlesAdd-ons
Account, billing & privacy
Talk to a person
If an answer here did not solve it, email or call us and say what you were trying to do. Include your church name — it is the fastest way for us to look at the right account.