Privacy, security & troubleshooting
When something is not working, who can see your church’s data, and how to reach us.
I can’t log in
One page that covers every kind of sign-in failure, for staff and members alike.
I’m not receiving emails or SMS
Working out whether it is one person, one channel, or everybody.
Live captions aren’t appearing
What to check, in order, when captions stop — including mid-service.
Who can see what
The boundary between churches, and the boundary between roles inside one.
Contact support
How to reach us, and what to include so the first reply is a useful one.
Talk to a person
If an answer here did not solve it, email or call us and say what you were trying to do. Include your church name — it is the fastest way for us to look at the right account.
Email support
Call +1 (239) 313-0325(also on Telegram and WhatsApp)