Terms and Conditions

These Terms and Conditions (the “Terms”) are an agreement between you and Synai Core Technologies LLC (“we”, “us”), a limited liability company at 8164 Ibis Cove Circle, Naples, FL 34119, United States. They govern your use of the SynaiConnect platform at synaiconnect.com, the Synai Community mobile app, and everything we provide through them (the “Service”).

By creating an account or using the Service you accept these Terms. If you do not accept them, do not use the Service. Our Privacy Policy forms part of this agreement.

• Staff and administrators must be at least 18 years old and able to enter a binding contract. If you are acting for an Organization, you confirm you are authorised to accept these Terms on its behalf and to bind it.
• Members using the Synai Community app must be at least 16 years old.

An Organization may keep records about children — a kids check-in register, for example — but a child is not a user of the Service, and the Organization is responsible for the consents that requires.

The Service is built for churches, ministries and communities (each an “Organization”). Almost everything in it belongs to an Organization rather than to us, and that has consequences worth stating plainly:

• The Organization’s administrators control its account. They can invite and remove people, assign roles and permissions, see the records their role permits, and delete data — including yours.
• If you are a member, your relationship about your own records is primarily with your Organization, not with us. We follow its instructions.
• The Organization is responsible for how it uses the Service, for what it collects about its people, and for having the right to provide us the information it uploads.

Give accurate information when you register and keep it current. You are responsible for keeping your credentials secret and for what happens under your account. Tell us at support@synaiconnect.com promptly if you think it has been compromised. Do not share a login — where the Service is licensed per seat, each person needs their own.

You agree not to:

• break the law with the Service, or infringe anyone’s rights;
• send unlawful, harassing, hateful, deceptive, or unsolicited bulk messages, or use the messaging tools to contact people who have not agreed to hear from the Organization;
• upload malicious code, probe or load-test the Service without our written permission, or interfere with its operation;
• try to reach data belonging to another Organization, or circumvent the Service’s access controls or tenant isolation;
• scrape the Service, resell it, or reverse engineer it except to the extent the law says you may;
• impersonate anyone, or misrepresent your affiliation with an Organization.

We may investigate suspected breaches and take proportionate action, including removing content or suspending access.

You and your Organization keep ownership of everything you put into the Service (“Your Content”). We claim no ownership of it.

You grant us a limited, worldwide, non-exclusive licence to host, store, copy, transmit, display and adapt Your Content strictly as needed to operate, secure and support the Service — for example to back it up, resize an image, deliver a message, or translate text when you ask the Service to. This licence ends when the content is deleted, apart from copies remaining in routine backups until they age out.

You are responsible for having the rights and consents to provide Your Content, including personal information about members and any photographs of identifiable people.

The Service itself — the software, design, branding and documentation — belongs to us and our licensors. These Terms grant you a limited right to use it while your account is in good standing, and nothing more. Do not use our name or logo to suggest we endorse you without our permission.

If you believe material on the Service infringes your copyright, write to legal@synaiconnect.com identifying the work, the material and where it is, your contact details, and a statement that you have a good-faith belief the use is unauthorised and that your notice is accurate. We will investigate and remove infringing material where appropriate, and we may terminate repeat infringers.

The Service connects to third parties to do things we do not do ourselves — payments, SMS and voice, email delivery, and video. Using those features may bring you under that provider’s own terms, and we do not control or take responsibility for their services. The current list of providers is in section 5 of our Privacy Policy.

• Billing. Paid plans are billed in advance on the cadence shown at checkout, and renew automatically for the same period until cancelled.
• Cancelling. You may cancel at any time. Cancellation takes effect at the end of the period you have already paid for; access continues until then.
• Refunds. Fees are non-refundable except where the law requires otherwise. We do not give partial refunds for an unused part of a period.
• Price changes. We may change pricing for future periods with at least 30 days’ notice. If you do not accept a change, cancel before it takes effect.
• Taxes and non-payment. Prices exclude taxes, which are yours to pay. If a payment fails we may suspend the account after giving notice.

When someone gives through the Service, the donation is made to the Organization, not to us. Payments are processed by Stripe; we never hold the funds and never see full card numbers.

The receiving Organization is solely responsible for the use of donated funds, for issuing receipts and tax acknowledgements, and for its own charitable and tax status. Questions about a specific gift, a refund of a gift, or a receipt go to that Organization. We provide the tooling, not the charitable relationship.

If your Organization sends SMS, email or voice messages through the Service, your Organization is the sender and is responsible for complying with the law that applies to those messages — including obtaining consent before messaging someone, honouring opt-out requests such as STOP, identifying itself, and respecting quiet hours.

Carrier and industry programmes require registration and vetting before an Organization can send messages, and we submit that registration on your behalf using the details you give us. Those details must be accurate and must describe your Organization, not us. Carriers may filter, delay or block messages for reasons outside our control, so we cannot guarantee delivery.

If you receive the messages. Text messages from an Organization are recurring, and their frequency varies. Message and data rates may apply — we do not charge you for receiving them, but your own mobile plan may. Reply STOP to any message to opt out, or HELP for help. What we hold about your mobile number and your consent, and our commitment not to share either for marketing, is in section 10 of our Privacy Policy.

You may stop using the Service and close your account at any time. Members can delete their own account from the app — see the account deletion page.

We may suspend or terminate access if you materially breach these Terms, if your use puts the Service or other users at risk, if payment is not made, or if we are required to by law. Except where a breach is serious or ongoing, we will give notice and a reasonable chance to put it right first.

On termination your right to use the Service ends. Sections that by their nature should survive — content licences for existing backups, fees already owed, disclaimers, liability limits, indemnities, and governing law — survive.

Getting your data out, and its deletion. When your subscription ends you have 30 days to export your data, during which your administrators keep read and export access. After that we delete it within 90 days, except where law requires us to keep something — donation records being the usual case. These are the same commitments as §9 of our Data Processing Agreement, and if the two ever appear to differ, the DPA governs.

We work hard to keep the Service running, but to the fullest extent the law permits it is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your requirements, and we are not responsible for loss caused by third-party providers or by your own configuration of roles and permissions. Nothing here excludes a warranty that cannot lawfully be excluded.

To the maximum extent the law permits, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, even if warned they were possible.

Our total liability arising out of or relating to the Service is limited to the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars if you paid us nothing.

These limits do not apply to liability that cannot lawfully be limited — such as fraud, or death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, in which case the exclusion applies only as far as it lawfully can.

If you use the Service as or on behalf of an Organization, you agree to defend and indemnify us against third-party claims, damages and reasonable costs arising from Your Content, from your Organization’s use of the Service, from messages it sends, or from its breach of these Terms — except to the extent the claim is caused by us. We will tell you promptly about any such claim and let you control the defence of it, provided any settlement does not impose obligations on us.

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. Any dispute will be heard in the state and federal courts located in Collier County, Florida, and both parties consent to the jurisdiction of those courts.

There is no arbitration clause and no class-action waiver in this agreement. Disputes go to court.

If you are a consumer resident in the European Economic Area or the United Kingdom, nothing in this section deprives you of the protection of the mandatory consumer law of your country of residence, including any right to bring proceedings in your local courts.

Before filing anything, please try legal@synaiconnect.com — most things are quicker to fix that way.

We may update these Terms as the Service and the law change. The date at the top shows the current version. For material changes we will give notice in the Service or by email before they take effect; continuing to use the Service afterwards means you accept the updated Terms. If you do not accept them, stop using the Service and cancel.

• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the Service, replacing earlier discussions.
• Severability. If a provision is unenforceable, the rest stays in force and that provision is narrowed only as far as necessary.
• No waiver. Not enforcing something straight away does not waive our right to enforce it later.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets.
• No agency. These Terms create no partnership, employment or agency relationship, and no third-party beneficiaries.
• Force majeure. Neither party is liable for delay caused by events beyond its reasonable control.

Legal notices: legal@synaiconnect.com. General support: support@synaiconnect.com.

Synai Core Technologies LLC
8164 Ibis Cove Circle, Naples, FL 34119, United States

See also our Privacy Policy.