Getting started & your account
Understanding the product, getting an account, signing in, and setting your church up for the first time.
What SynaiConnect is, and how its parts fit together
The three surfaces — the staff portal, the member app, and the links you share with people who have no account.
Create your account
Accounts are created from an invitation. What to expect, and what the verification email is for.
Log in, and what to do when it will not let you
Signing in to the staff portal, and the handful of reasons it usually fails.
Reset a forgotten password
Request a reset link by email and choose a new password.
Accept a staff invitation
Joining a church’s workspace from an invitation email, and why an invite can fail.
Members: set your password from an invite
For membersYour church sent you a link to join the app. What that link does and how to finish setting up.
Create your organization
Setting up the church itself — the container everything else belongs to.
The onboarding wizard
The three-step setup — Organization, Products, People — and what you can skip.
Edit your profile
Your own name, photo and contact details, and where they show up.
Read your dashboard
The workspace home screen, and why yours may look different from a colleague’s.
Common questions
Migration, giving fees, contracts, multi-campus, and what it takes to get a volunteer team using this.
Talk to a person
If an answer here did not solve it, email or call us and say what you were trying to do. Include your church name — it is the fastest way for us to look at the right account.