Start with the question that decides everything else: are you staff, or a member?
Which are you?
| If you… | You are… | You sign in… |
|---|---|---|
| Run the church — people, messages, events, giving | Staff | On the SynaiConnect website |
| Attend the church and want the feed, groups, events, giving | A member | In the phone app only |
If you are staff
- Check you are using the exact email address your church invited.
- Check you clicked the verification link when you created the account — until you do, the account cannot be used.
- Reset your password rather than guessing: see Reset a forgotten password.
- Wait a few minutes if you have tried many times — repeated failures are throttled.
- Try a private browser window, which rules out a stale session.
- Ask an Owner or Admin to confirm your account exists and which address it uses.
If you are a member
- Install the app: Download and install.
- Use the address your church holds for you — ask them which it is.
- If you never set a password, find your church’s sign-in link email: Members: set your password.
- Reset your password from the app’s sign-in screen.
- If your church has not added you yet, there is no account to sign in to. Ask them to add you.
Still stuck
See Contact support. Tell us your church’s name and the email address you are trying — those two things let us look at the right account immediately.